1. What services are available?
We provide wedding decoration and on-site venue styling services. Available services and their respective scope are shown on the relevant service page.
2. Are the prices shown on the website the full service price?
No. Unless expressly stated otherwise, the amounts displayed on the website are booking deposits only and are not the total cost of the complete service.
Where a remaining balance or additional charge applies, the applicable amount and payment arrangements will be communicated before the relevant payment is due.
3. Does paying a deposit confirm my booking?
Payment of a deposit allows the booking request to proceed. Final confirmation remains subject to service availability and confirmation of the relevant date, venue and service arrangements.
Customers should wait for the applicable booking confirmation before treating the appointment as finally confirmed.
4. What information is required for a booking?
Customers may need to provide the event date, venue information, access arrangements, requested service and other details relevant to the booking.
Accurate information helps ensure that the agreed service arrangements are properly recorded.
5. Can I request changes to my booking?
Requests to change an existing booking should be submitted as soon as possible.
Changes to the event date, venue, service scope or other material arrangements are subject to availability and may affect the applicable charges or booking conditions.
6. Can additional services be requested?
Additional services may be requested before the event, subject to availability.
Any additional service or charge will be confirmed before it becomes payable and will not be treated as included merely because it is shown in general website imagery or descriptions.
7. How far in advance should I book?
We recommend submitting a booking request as soon as your event date and venue are known. Availability depends on the requested date, location and service requirements.
8. What happens if the venue has access restrictions?
Customers are responsible for providing accurate information about venue access, permitted working times and relevant venue requirements.
If venue restrictions affect the agreed arrangements, the available options will be discussed according to the circumstances and applicable booking terms.
9. Can I cancel my booking?
Yes. Cancellation requests should be submitted in writing as soon as possible.
The treatment of the booking deposit will depend on the cancellation date, the stage of the booking, the agreed terms and applicable consumer law.
Please refer to the Cancellation and Refund Policy for further information.
10. Can I reschedule my booking?
A request to reschedule may be considered where availability permits.
A new date is not confirmed until it has been expressly agreed. Changes may be subject to the applicable booking conditions.
11. What happens if circumstances affect the scheduled service?
Where circumstances outside reasonable control materially affect the scheduled service, the available arrangements will be reviewed according to the circumstances and applicable terms.
Where permitted, the parties may consider an alternative date or other reasonable arrangement.
12. Are the images on the website representative of the service?
Website images are provided to illustrate the general nature and appearance of the services.
Actual arrangements may vary according to the venue, dimensions, event requirements, availability and the specific service confirmed for the booking.
13. Can I receive confirmation of my booking details?
Yes. Relevant booking information and confirmed arrangements may be provided electronically.
Customers should retain their booking confirmation and related communications for their records.
14. What if I provide incorrect booking information?
Customers should check all information submitted during the booking process before payment.
If important information is incorrect or changes after submission, customers should notify us promptly. Any resulting adjustment to the service arrangements will be handled according to the applicable booking terms.
15. How are refunds handled?
Refund requests are handled according to the applicable Deposit and Refund Policy, Cancellation Policy and mandatory consumer rights.
Where a refund is due, it will be processed according to the applicable payment and refund procedures.
16. Do European customers have statutory consumer rights?
Where applicable, customers in the European Economic Area retain the mandatory consumer rights provided by applicable law.
For certain distance service contracts, statutory withdrawal rules may apply, subject to the relevant legal conditions and exceptions.
17. How can I ask a question about my booking?
For booking enquiries, service questions or requests concerning an existing order, please contact:
Vowvignetteco
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
We aim to respond to customer enquiries within a reasonable period.