This Deposit & Refund Policy applies to wedding decoration and on-site styling services booked through www.vowvignetteco.com.
1. Booking Deposits
Unless expressly stated otherwise, all prices displayed on the website are booking deposits only and are not the total cost of the complete service.
The deposit is applied to the relevant booking arrangements. Where a remaining balance or additional charge applies, the applicable amount and payment arrangements will be communicated before the relevant payment becomes due.
2. Cancellation by the Customer
Customers who wish to cancel a booking should submit their request in writing as soon as possible.
The treatment of the booking deposit will depend on:
- The date on which the cancellation request is received;
- Whether the booking has been confirmed;
- Whether service arrangements have already been made;
- The agreed service conditions; and
- Any mandatory consumer rights applicable to the transaction.
Where a refund is due under the applicable terms or law, the refundable amount will be determined accordingly.
3. Rescheduling
Customers may request a change to the agreed service date.
A rescheduling request is subject to availability and should be submitted as early as reasonably possible. A new date is not confirmed until it has been agreed in writing.
Where a change results in additional service requirements or other agreed costs, those amounts will be communicated before becoming payable.
4. Cancellation Due to Customer Circumstances
Where a customer is unable to proceed with the booking because of a change in personal circumstances, event arrangements or venue arrangements, the customer should notify us promptly.
Any applicable refund or retention of the booking deposit will be determined according to the agreed booking conditions and applicable consumer law.
5. Cancellation by the Service Provider
If circumstances arise that prevent the agreed service from being provided, the customer will be informed as soon as reasonably practicable.
Where the service cannot be provided and an amount has been paid for a service that will not be provided, the applicable refund or alternative arrangement will be determined in accordance with the booking terms and applicable law.
6. Service Changes
If the confirmed service scope changes before the scheduled appointment, the revised arrangements and any applicable additional amount will be communicated before the change is accepted.
A customer will not be treated as having accepted an additional charge merely because a change has been requested.
7. Refund Eligibility
A refund may apply where:
- A refund is expressly provided for under the applicable booking conditions;
- The service cannot be provided as agreed;
- A cancellation or rescheduling right applies under mandatory consumer law; or
- Another legal entitlement to a refund applies.
Refunds are subject to the applicable terms and statutory consumer rights.
8. European Consumer Rights
For customers covered by applicable European consumer legislation, statutory withdrawal rights will be respected where they apply.
For certain distance service contracts, a consumer may have a 14-day withdrawal period. However, European law provides exceptions to this right in particular circumstances, including certain services relating to a specific date or period.
Where the customer expressly requests that a service begins before the end of an applicable withdrawal period, the relevant legal requirements concerning early performance will apply.
Nothing in this policy limits or excludes any mandatory consumer right that cannot lawfully be excluded.
9. Refund Processing
Where a refund is approved or legally required, it will normally be processed using the payment method associated with the original transaction.
The time required for the funds to appear may depend on the relevant financial institution and transaction processing procedures.
10. Non-Refundable Amounts
Where applicable law permits an amount to be retained following cancellation, the amount retained will be determined according to the agreed booking conditions and the circumstances of the cancellation.
No provision of this policy is intended to exclude a refund or other remedy where a consumer is legally entitled to receive one.
11. Incorrect or Incomplete Information
Customers are responsible for providing accurate booking, venue and contact information.
Where incorrect or incomplete information materially affects the agreed service, the resulting arrangements will be reviewed according to the booking conditions and applicable law.
12. How to Request a Refund or Cancellation
Refund and cancellation requests should be submitted in writing with the relevant booking information.
Email: decor@vowvignetteco.com
The request should include the customer’s name, booking information, requested action and any relevant details.
13. Contact Information
Vowvignetteco
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
Website: www.vowvignetteco.com